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Previous incidents

September 2022
September 28, 2022
Downtime

Affiliate site is down

Affiliate site went down.

Resolved · 28 Sep at 09:42am UTC
September 23, 2022
Downtime

Bets are not being accepted

Both Live Odds system and MTS are not available on the BetRadar side, further details are being investigated by on their side.

Resolved · 23 Sep at 07:00pm UTC
September 20, 2022
Downtime

Backend (API), Redirect service, betmaster.io, betmaster.com.mx, casinoin.io, bongo.gg, Cloud storage (Static data), KYC service, and 6 other services are down

betmaster.io, betmaster.com.mx, casinoin.io, and 1 other resource went down.

Resolved · 20 Sep at 12:02pm UTC
September 13, 2022
Downtime

Technical issue with bet placement

Technical issue regarding sport betting service. Connection to the BetRadar services was lost due to the MTS console issues on their side

Resolved · 13 Sep at 02:34pm UTC
September 10, 2022
Maintenance

Scheduled maintenance of BI services

Short-term maintenance of the analytics and related services

Completed · 10 Sep at 06:00am UTC
September 08, 2022
Resolved

BI dashboard is down

BI dashboard went down.

Resolved · 8 Sep at 08:28am UTC
August 2022
August 31, 2022
Downtime

Affiliate Dashboard is down

Affiliate Dashboard went down.

Resolved · 31 Aug at 09:52pm UTC
August 26, 2022
Downtime

Help center (Knowledge base) is down

Help center (Knowledge base) went down.

Resolved · 26 Aug at 12:23am UTC
August 22, 2022
Downtime

Gaming service is down

Gaming service went down.

Resolved · 22 Aug at 03:56am UTC
August 20, 2022
Maintenance

Scheduled maintenance of BI services

Short-term maintenance of the analytics and related services.

Completed · 20 Aug at 06:00am UTC
August 13, 2022
Downtime

BI dashboard is down

BI dashboard went down.

Resolved · 13 Aug at 06:46am UTC
August 11, 2022
Downtime

BI dashboard and Affiliate Dashboard are down

BI dashboard went down.

Resolved · 11 Aug at 05:29pm UTC
August 06, 2022
Downtime

Virtual sports betting and BI dashboard are down

BI dashboard went down.

Resolved · 7 Aug at 09:20am UTC
July 2022
July 27, 2022
Downtime

Affiliate Dashboard is down

Affiliate Dashboard went down.

Resolved · 27 Jul at 08:56am UTC
July 26, 2022
Downtime

Affiliate Dashboard is down

Affiliate Dashboard went down.

Resolved · 26 Jul at 02:35pm UTC
July 23, 2022
Downtime

BI dashboard is down

BI dashboard went down.

Resolved · 23 Jul at 05:51am UTC
July 21, 2022
Downtime

Affiliate Dashboard is down

Affiliate Dashboard went down.

Resolved · 21 Jul at 02:22pm UTC
July 18, 2022
Downtime

Affiliate Dashboard is down

Affiliate Dashboard went down.

Resolved · 18 Jul at 02:22pm UTC
July 17, 2022
Downtime

Affiliate site is down

Affiliate site went down.

Resolved · 17 Jul at 03:53pm UTC
July 13, 2022
Downtime

Affiliate site is down

Affiliate site went down.

Resolved · 13 Jul at 01:07am UTC
July 09, 2022
Maintenance

Scheduled maintenance of BI services

Short-term maintenance of the analytics and related services.

Completed · 9 Jul at 06:00am UTC
July 08, 2022
Downtime

KYC service is down

KYC service went down.

Resolved · 8 Jul at 05:01am UTC