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Previous incidents

August 2023
August 31, 2023
Downtime

Cloud storage (Static data) and Affiliate site are down

Cloud storage (Static data) went down.

Resolved · 31 Aug at 10:36pm UTC
August 26, 2023
Downtime

BI dashboard and Affiliate Dashboard are down

BI dashboard went down.

Resolved · 26 Aug at 02:46pm UTC
August 25, 2023
Downtime

Admin dashboard is down

Admin dashboard went down.

Resolved · 25 Aug at 03:42am UTC
Maintenance

Full service maintenance

Expected full service server side maintenance, all queued tasks will be purged, all services will be offline for the duration of the maintenance. Expected start time 25/08/2023 at 4:00 - 5:00 AM (EEST/MSC time), expected downtime duration - 2 hours.
Note: Start time and duration of the maintenance can be shifted and extended if required by our dev team.

Completed · 25 Aug at 03:00am UTC
August 16, 2023
Downtime

Help center (Knowledge base) is down

Help center (Knowledge base) went down.

Resolved · 16 Aug at 09:47am UTC
August 15, 2023
Downtime

Help center (Knowledge base) is down

Help center (Knowledge base) went down.

Resolved · 15 Aug at 04:53pm UTC
August 09, 2023
Downtime

Help center (Knowledge base) is down

Help center (Knowledge base) went down.

Resolved · 9 Aug at 01:21pm UTC
August 08, 2023
Downtime

Cloud storage (Static data) is down

Cloud storage (Static data) went down.

Resolved · 8 Aug at 12:42am UTC
August 07, 2023
Downtime

Affiliate site is down

Affiliate site went down.

Resolved · 7 Aug at 09:53am UTC
August 05, 2023
Maintenance

Scheduled maintenance of BI services

Short-term maintenance of the analytics and related services.

Completed · 5 Aug at 06:00am UTC
August 04, 2023
Downtime

Admin dashboard is down

Admin dashboard went down.

Resolved · 4 Aug at 03:58pm UTC
August 03, 2023
Downtime

Redirect service and Admin dashboard are down

Redirect service went down.

Resolved · 3 Aug at 05:42pm UTC
July 2023
July 30, 2023
Downtime

Backend (API) is down

Backend (API) went down.

Resolved · 30 Jul at 06:51am UTC
July 28, 2023
Downtime

casinoin.io is down

casinoin.io went down.

Resolved · 28 Jul at 04:14pm UTC
July 22, 2023
Maintenance

Scheduled maintenance of BI services

Short-term maintenance of the analytics and related services.

Completed · 22 Jul at 06:00am UTC
July 11, 2023
Downtime

Help center (Knowledge base) is down

Help center (Knowledge base) went down.

Resolved · 11 Jul at 04:43pm UTC
July 10, 2023
Downtime

Affiliate site is down

Affiliate site went down.

Resolved · 10 Jul at 11:38pm UTC
July 08, 2023
Maintenance

Scheduled maintenance of BI services

Short-term maintenance of the analytics and related services.

Completed · 8 Jul at 08:00am UTC
July 02, 2023
Downtime

Help center (Knowledge base) is down

Help center (Knowledge base) went down.

Resolved · 2 Jul at 09:13pm UTC
June 2023
June 29, 2023
Downtime

Help center (Knowledge base) is down

Help center (Knowledge base) went down.

Resolved · 29 Jun at 07:36pm UTC
June 16, 2023
Downtime

KYC service is down

KYC service went down.

Resolved · 16 Jun at 08:40pm UTC
June 14, 2023
Downtime

BI dashboard is down

BI dashboard went down.

Resolved · 14 Jun at 04:40pm UTC
June 03, 2023
Downtime

BI dashboard is down

BI dashboard went down.

Resolved · 3 Jun at 04:57am UTC
June 01, 2023
Resolved

Backend issue

Admin area and some functionality may not be accessible to all admin users, some issues might be experienced on the end-user. The issue was resolved

Resolved · 1 Jun at 09:38am UTC