Main environment
 Status
Back

Previous incidents

November 2022
November 30, 2022
Downtime

Mobile applications and Affiliate Dashboard are down

Mobile applications went down.

Resolved · 30 Nov at 06:41am UTC
November 29, 2022
Downtime

Mobile applications is down

Mobile applications went down.

Resolved · 29 Nov at 11:53pm UTC
November 28, 2022
Downtime

BI dashboard and Affiliate Dashboard are down

Affiliate Dashboard went down.

Resolved · 28 Nov at 12:53pm UTC
November 27, 2022
Downtime

Affiliate Dashboard is down

Affiliate Dashboard went down.

Resolved · 27 Nov at 04:27pm UTC
November 26, 2022
Downtime

BI dashboard is down

BI dashboard went down.

Resolved · 26 Nov at 04:11am UTC
November 24, 2022
Downtime

Cloud storage (Static data) is down

Cloud storage (Static data) went down.

Resolved · 24 Nov at 02:14am UTC
November 23, 2022
Downtime

Cloud storage (Static data) is down

Cloud storage (Static data) went down.

Resolved · 23 Nov at 11:37pm UTC
November 14, 2022
Downtime

Backend (API), Gaming service, KYC service, and 1 other service are down

Backend (API) and KYC service went down.

Resolved · 14 Nov at 12:11pm UTC
November 10, 2022
Downtime

BI dashboard is down

BI dashboard went down.

Resolved · 10 Nov at 05:54pm UTC
November 08, 2022
Downtime

BI dashboard, Mobile applications, Help center (Knowledge base), and 1 other service are down

Mobile applications went down.

Resolved · 8 Nov at 05:45pm UTC
November 01, 2022
Downtime

Mobile applications is down

Mobile applications went down.

Resolved · 1 Nov at 01:46pm UTC
October 2022
October 24, 2022
Downtime

Mobile applications is down

Mobile applications went down.

Resolved · 24 Oct at 09:29am UTC
October 22, 2022
Downtime

Affiliate Dashboard is down

Affiliate Dashboard went down.

Resolved · 22 Oct at 07:44pm UTC
October 21, 2022
Downtime

Affiliate site is down

Affiliate site went down.

Resolved · 21 Oct at 05:19am UTC
October 19, 2022
Downtime

Affiliate site is down

Affiliate site went down.

Resolved · 19 Oct at 12:42am UTC
October 16, 2022
Downtime

Backend (API) is down

Backend (API) went down.

Resolved · 16 Oct at 10:59am UTC
October 13, 2022
Downtime

Cloud storage (Static data) is down

Cloud storage (Static data) went down.

Resolved · 13 Oct at 05:57pm UTC
Resolved

Marketing offers cannot be reached

Due to the bug in the production environment Marketing offers cannot be reached with a 404 error. This is currently being looked

Resolved · 13 Oct at 03:50pm UTC
October 11, 2022
Downtime

Redirect service, betmaster.com.mx, casinoin.io, bongo.gg, and 2 other services are down

bongo.gg went down.

Resolved · 11 Oct at 10:11am UTC
October 08, 2022
Maintenance

Scheduled maintenance of BI services

Short-term maintenance of the analytics and related services.

Completed · 8 Oct at 06:00am UTC
September 2022
September 28, 2022
Downtime

Affiliate site is down

Affiliate site went down.

Resolved · 28 Sep at 09:42am UTC
September 23, 2022
Downtime

Bets are not being accepted

Both Live Odds system and MTS are not available on the BetRadar side, further details are being investigated by on their side.

Resolved · 23 Sep at 07:00pm UTC
September 20, 2022
Downtime

Backend (API), Redirect service, betmaster.io, betmaster.com.mx, casinoin.io, bongo.gg, Cloud storage (Static data), KYC service, and 6 other services are down

betmaster.io, betmaster.com.mx, casinoin.io, and 1 other resource went down.

Resolved · 20 Sep at 12:02pm UTC
September 13, 2022
Downtime

Technical issue with bet placement

Technical issue regarding sport betting service. Connection to the BetRadar services was lost due to the MTS console issues on their side

Resolved · 13 Sep at 02:34pm UTC
September 10, 2022
Maintenance

Scheduled maintenance of BI services

Short-term maintenance of the analytics and related services

Completed · 10 Sep at 06:00am UTC
September 08, 2022
Resolved

BI dashboard is down

BI dashboard went down.

Resolved · 8 Sep at 08:28am UTC